Lurap

-Not specified-



Quality Analyst

Experience 1 to 3 years
Salary 25000 to 30000 INR per year
Location Gurgaon, IN
Applications accepted only from India
Functional area IT - Technical Support
Role QA/QC Executive
Keywords Calls audit, Call monitoring, International call Monitoring
Online Assessment No
Job type Permanent
Contact person Manisha
Total vacancies 3
Qualification Graduate
Job attributes General Shift
Posted date 01-Feb-2018

Job Description

1:- Responsible for monitoring and evaluate inbound interaction quality & tracks issues in the quality monitoring systems or tools & analyze the results.

2:- Should have excellent communication skills.

3:- Responsible for Audit Accuracy & Quality Improvements.

4:- Should be responsible for helping the  representatives to use the most effective and efficient means for handling phone calls without sacrificing customer service while achieving the stated goals.

5:- Should be responsible for gathering information to improve agent performance.

6:- Should provide motivational and professional support to the team.

7:- Should be responsible for maintaining Weekly & Monthly audit reports

8:- Should be responsible for providing feedback for calls monitored

Responsibilities

1:- Responsible for monitoring and evaluate inbound interaction quality & tracks issues in the quality monitoring systems or tools & analyze the results.

2:- Should have excellent communication skills.

3:- Responsible for Audit Accuracy & Quality Improvements.

4:- Should be responsible for helping the  representatives to use the most effective and efficient means for handling phone calls without sacrificing customer service while achieving the stated goals.

5:- Should be responsible for gathering information to improve agent performance.

6:- Should provide motivational and professional support to the team.

7:- Should be responsible for maintaining Weekly & Monthly audit reports

8:- Should be responsible for providing feedback for calls monitored


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