Lurap

-Not specified-



Quality Analyst

Experience 2 to 5 years
Salary 30000 to 35000 INR per year
Location Gurgaon, IN
Applications accepted only from India
Functional area IT - Technical Support
Role Quality Assurance Lead
Keywords Call Audit, call monitoring, client handling, performance check,quality assurance
Online Assessment No
Job type Permanent
Contact person Manisha
Total vacancies 2
Qualification Graduate
Posted date 09-Oct-2017

Job Description

1:- Responsible for monitoring and evaluate inbound interaction quality & tracks issues in the quality monitoring systems or tools & analyze the results.
2:- Should have excellent communication skills.
3:- Responsible for Audit Accuracy & Quality Improvements.
4:- Should be responsible for helping the  representatives to use the most effective and efficient means for handling phone calls without sacrificing customer service while achieving the stated goals.
5:- Should be responsible for gathering information to improve agent performance.
6:- Should provide motivational and professional support to the team
7:- Should be responsible for maintaining Weekly & Monthly audit reports
8:- Should be responsible for providing feedback for calls monitored

Responsibilities

1:- Responsible for monitoring and evaluate inbound interaction quality & tracks issues in the quality monitoring systems or tools & analyze the results.
2:- Should have excellent communication skills.
3:- Responsible for Audit Accuracy & Quality Improvements.
4:- Should be responsible for helping the  representatives to use the most effective and efficient means for handling phone calls without sacrificing customer service while achieving the stated goals.
5:- Should be responsible for gathering information to improve agent performance.
6:- Should provide motivational and professional support to the team
7:- Should be responsible for maintaining Weekly & Monthly audit reports
8:- Should be responsible for providing feedback for calls monitored


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